FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
1. How long does delivery take?
If the item is in stock, we ship within 2 working days. Delivery usually takes 7 to 14 working days. Made-to-order products ship in 4 to 6 weeks.
2. What is your return or exchange policy?
If your item is damaged or defective, please contact us within 48 hours of delivery. We’ll assist you with the process.
Orders
Below are some of are common questions about orders
1. How can I track my order?
You’ll receive a tracking link via email or WhatsApp once your order is dispatched. For updates, feel free to contact us.
2. Do you accept custom or bulk orders?
Yes! Reach us at sales@earthnwe.com or WhatsApp us at +91-7099016882 for B2B and bulk inquiries.
3. Do you offer discounts for bulk or business orders?
Yes! For B2B, interior projects, or bulk orders, reach out to us at sales@earthnwe.com or WhatsApp/Call us at +91-7099016882 for pricing and timelines.
4. Can I cancel or change my order?
Orders can be modified or cancelled within 12 hours of placing them. Beyond that, cancellations may not be guaranteed.
Products
Below are some common questions about our products
1. What materials are your products made of?
We use sustainable, natural materials like cane | rattan, bamboo, and water hyacinth – handcrafted by local artisans.
2. Can I customize the design, size, or finish?
Absolutely! We welcome customization requests for select pieces. Whether it's a different dimension or a design tweak, drop us a message and we’ll make it happen.
3. How should I care for this product?
Gently dust or wipe with a dry/damp cloth. Avoid direct sunlight or moisture to preserve the natural beauty of cane, rattan, or bamboo, or water hyacinth.